1) For non-domestic customers
We are able to ship orders in all over the world. Shipping to a non European destination may be subject of import duty and taxes. Prior to shipping to non European destinations, we will inform you about the shipping details by phone or by e-mail.
2) Delivery up to 5Km from our physical shop
For customers who are within 5Km radius from our physical shop we offer delivery at the minimal cost of 12 €. The time and place of delivery are arranged by phone for a specific time that serves both that fits both our handling department and your own preference.
3) For domestic destinations...
For domestic destinations (within Greece), there are 3 ways of shipping: by courier (1-2 working days), by conventional mail (with ELTA) or by a any private carrier agent (1-2 business days and pick-up from the agent's office). The shipping cost is charged to the recipient unless your order is over 100 € (excluding tax) and your parcel weighs up to 10Kg. In this case, we offer free of charge freight transfer. For courier or conventional mail shipments, we also offer the payment on delivery option. However, there is an additional cost of 6 € for payment on delivery.
Courier shipping costs are about 5 € up to 2kg and about 7 € for parcels up to 8kg. Costs may exceed this amount due to the volume of products or if your area is hardly reachable by courier companies.
For parcels weighing over 8 kg and up to 30 kg, the most economical shipping choise is through conventional mail (ELTA post).
For heavy items the only available shipping option is by using a private carrier agency. The charge in this case is about 5 - 20 € for each parcel depending on the agency and the volume of the parcel. Unfortunately we do not offer any payment on delivery option for shipping by a private carrier agency and you will have to pay the hole amount of the order (appart from the shipping cost, which must be paid at the agent's office during pickup) prior shipping.
You may pick your orders from our shop in Heraklion, Crete, without any shipping expenses. Before proceeding to our physical shop, please make sure that your order is ready to be delivered based on the order reports we' ve send you. Prior to delivery, please contact us to arrange the pickup at a specific time that fits both our handling department and your own preference.